Customer Services

Support desk

Please Help Us To Help You!

We need to assist you FAST!! By following these tips can save you a great deal of time!

Delivery Damage

Damage on delivery inspection such as frames, trays, roofs, paintwork, scratches. Always supply pictures in the first instance. Very important claims cannot be entertained after build has commenced.
Missing items please be as specific as possible. Check instructions to build part numbers for exact item required.

Serviceable Items Not Covered Under Warranty

Your warranty covers manufacturing faults / makers failures only. They will not be able to assist with anything else. Items as broken shelfs & the supports, seized water taps through calcium build up, bubbling paint around tap knobs only ever caused by cleaning fluids, assembly water leaks, shower tray waste tops cracked, low water pressure, and others are service items and not supported by free warranty replacement. Customer Service can however advise on purchase and any part required.

Making A Warranty Claim

Please complete the form below with as much detail as possible. A member of our customer service team will then contact you to assist with your claim.

----------------------------------------------Complete form below----------------------------------------------


It is critical to provide your Warranty registration number if you are making a claim 12 months after the original purchase or for any electrical parts.

Any Pictures To Attach?

* indicates a required field.

For all general enquiries, please complete the form below and a member of customer service team will get back to you. Please do not use this form for warranty claims.

* indicates a required field.

Copyright ©2006-2018 Insignia Range. All Rights Reserved.