Your Product Warranty Overview

Product

Standard Term

Extended Term*

Platinum Shower Range

12 Months

5 Years

Premium Shower Range

12 Months

2 Years

INS Shower Range

12 Months

5 Years

ES Shower Range

12 Months

2 Years

Steam Room DIY Kit

12 Months

2 Years

Heavy Domestic Steam Generator 6KW 9KW 12KW

12 Months

3 Years

* To qualify for the extended term you must register your product within 90 days of delivery.

All Insignia products consist of 12 months parts only warranty. The start date being the date at which it was collected/delivered. Insignia steam showers, shower cubicles, and steam kits are designed as DIY items. Insignia do not cover third party labour costs should the purchasing client choose or prefer to use such service. All electrical or mechanical components are designed to be exchanged if required and replaced with ease. In the case of steam shower cabins and steam shower generators, a Part P Electrical install certificate number must be obtained to enable warranty of electrical items (England and Wales only). This is very important. In nearly all cases required by law, it is designed to not only protect the maker’s electronics to a reasonable level but above all ensure your safety.

Registration must take place within 90 days of delivery; the above period of warranty will then be extended free of any cost or charge to the published maximum warranty term. The Insignia warranty registration form can be found here at www.insigniarange.co.uk/warrantyreg.aspx.

Making a Warranty Claim

After registration of warranty, requests for a replacement part(s) can be made directly to our Customer Services team found here at https://www.insigniarange.co.uk/support/ you should expect written e-mail replies within 24 working hours (excluding weekends and bank holidays). Please check your junk mail/spam filter setting to allow for this. All replies are in writing. No telephone conversations take place as full records can be kept by both the customer and Insignia.

In the event of an electrical failure, Insignia will never ask or expect a client to remove or exchange any internal electronics contained within sealed units. All units are exchanged, and none serviceable items are found within. It is highly likely in the event of a definitive correctional diagnosis not being available, you will be asked to send an item back to our UK distributors. Here this item can be safely and correctly checked for operation, they offer courier, 48-hour turn around excluding weekends and holidays. Postage will be paid by us. Any failed electrical item will be exchanged with a brand-new replacement. No repairs are undertaken, and no second-hand parts used.

Items Covered by Insignia Parts Warranty

1) Thermostatic cartridges*, water valve bodies, diverter cartridges*, tap cartridges*, PVC hosing, waste hoses, speakers, steam generators*, control panels, jets, monsoon shower heads*, door handles, hand showers* and whirlpool pumps*.

Items Not Covered by Insignia Parts Warranty

*Any item where calcium build-up is the cause (photos will be requested), LED lighting (12-month cover only as classed as a consumable). Internal chrome hoses as these are a wear and tear item. Glass panels, aluminum profiles, columns (peeling column/framework paint is only ever caused by using acidic based cleaning products, please refer to the cleaning and maintenance page found here https://support.insigniarange.co.uk/hc/en-us/articles/115003656185-What-should-I-use-to-clean-my-shower-). Wood effect inserts and stools.

On the decision of an exact item being required, the identified part will be sent by Royal Mail or other courier direct to the address shown at date of purchase. Should the part be no longer available or superseded, the updated replacement will be sent. If our customer service team are not able to resolve the problem we will, in our discretion, decide whether to approve a repair, and then pay for the parts, or may replace or pay the cost of replacing your equipment, in each case subject to the terms and conditions below.

In the event of failure to any optional extra/upgrade or electrical item supplied at the time of purchase and the part or replacement item is no longer obtainable from the manufacturers, financial recompense will be offered as follows:

Cost of item if total failure as invoiced After 12 months less 20%. Thereafter decreasing 20% per annum or part thereof up to a maximum of 5 years.

Terms and Conditions General

1. You must ensure your shower is fitted with isolation taps (like a washing machine/dishwasher) and turned off when not in operation.

2. There is no limit to the number of replacement parts to your equipment which can be approved during the period of your parts warranty.

3. Inspections authorised by us will be carried out Monday - Friday, 9am to 5pm.

4. Applications for replacement equipment will only be considered where the equipment is covered by, manufacturer's or repairer's guarantee.

5. You must operate your equipment in line with the manufacturer's instructions and must not modify it.

6. Your equipment must not have been misused, neglected, poorly installed, subject to malicious damage, or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or calcium (limescale) build up. Your product must in all cases have been serviced in accordance to Insignia recommendations.

7. In the case of Steam Showers, DIY Steam Kits and 6,9,12 KW Heavy domestic steam generation units, Limescale build up can be excessive in medium to hard water areas and prevent operation very swiftly. It is the owner’s responsibility to prevent this through the use of water softeners.

8. Your equipment must be used in a domestic environment. Equipment used in a non-domestic or commercial environment is not covered by warranty.

9. Your equipment will only be covered within the UK or Country of origin if purchased outside of the UK.

10. You are liable for the cost of repairs if there is no fault found with the equipment, or to the extent that it requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. Damage to paintwork, dents or scratches) or where there is any problem with the supply of electricity or water.

11. Payment will not be approved for costs arising from being unable to use your equipment or for any other loss or damage not included under your warranty parts benefits which arise from the breakdown of your equipment, including any costs to remove or reinstate built-in or fitted equipment. Consequential damage or liability claims are without condition, expressly exempt from the makers' warranty and no payment is or will be offered or made.

12. Your warranty will become nil and void on the exportation of your product from its original country of delivery. Please note UK Mainland will be treated as a delivery destination, therefore, any internal movement of the product after delivery will still be warranted within the UK mainland region.

13. The warranty applies only to Insignia products purchased through authorised Insignia dealers and is only valid for the original purchaser. It is not transferable.

14. The warranty does not include:

  • Labour or any services employed by a third party
  • The failure of the equipment to operate correctly caused by the withdrawal of services by a third party.
  • Replacement of consumer durables (e.g. Batteries, LED lights and internal hosing.
  • Wood effect products such as slatted floors and Stools. (these carry a 12-month warranty only)
  • The Replacement/repair of any factory sealed unit which has been opened/tampered with (I.e. steam generator/control panel).

Replacement Equipment

1. If a replacement part is approved, we may replace your equipment with new equipment of the same or similar make and specification.

2. If we cannot reasonably arrange a replacement part we may decide to pay you a contribution towards the cost of the new equipment. If a full replacement has been mutually agreed, a replacement must be provided by the Insignia Outlet Store based in Milton Keynes.

3. When your equipment has been replaced under condition 1 or 2 above your warranty will end immediately.

4. When any part or equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession.

Your Right To Change Your Mind:

You may cancel the warranty at any time before the end of your manufacturer's guarantee period. This does not affect the statuary rights regards this issue and is seen to be "in addition" not a depletion or attempt at depletion of rights prevailing at the time.

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